Please note that as we are the manufacturer of most of our products there can be at least a 14 working day turn around wait, especially for custom orders or during our busy periods. We thank you for your understanding and patience while we hand make your new Australian made product.
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Refunds & Returns policy
Refunds & Returns
We are not required to provide a refund or replacement if you change your mind.
But You can choose a refund or exchange if an item has a major problem. This is when the item:
has a problem that would have stopped someone from buying the item if they had known about it
is unsafe
is significantly different from the sample or description
doesn't do what we said it would, or what you asked for and can’t be easily fixed
If the problem is not major, we will repair the item within a reasonable time.
Items can be replaced to returned within 14 days of receiving your item, and must be in it original unused condition. Please keep your proof of purchase - e.g your receipt or online order confirmation.
Please contact us if you have any questions or would like to arrange for a replacement | repair | or return.
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